Home Green Pty Ltd (ACN 137 168 033) trading as Shine On Energy
This page includes all Shine On Solar PV terms and conditions of sale, our service and product warranty and our complaints handling procedure
Click through to the relevant information:
- Preconditions and Undertakings for the Installation of Solar PV Systems
- Terms and Conditions of Sale
- Commercial Solar PV - Warranty
- Complaint Management Procedure for Solar Customers
Preconditions and Undertakings for the Installation of Solar PV Systems
1. By entering into negotiations with Home Green Pty Ltd (ACN 137 168 033) t/a Shine On (Company) in respect of any Company’s proposal for the installation of solar photovoltaic cells (PV), the Customer represents and agrees that any contract that the parties enter in to in respect of the proposal shall incorporate the requirements set out in items 2 to 13
2. The Customer has made available sufficient and appropriate storage of the solar PV system and other equipment for the duration of the installation.
3. In the event any alteration to the Customer’s switchboard and/or distribution boards is required, the Customer’s main electrical switchboard and distribution boards must comply with the current mandatory standards. If not, the Customer must replace or upgrade its main electrical switchboard and/or distribution boards (as the case may be) to meet the current minimum mandatory standards at its own costs and expense.
4. The Customer has upgraded its switchboard for the installation of an updated meter compatible with the generation of solar power at its own costs (where applicable).
5. The Customer has obtained a dilapidation report or a condition report of the Site and provided a copy of it to the Company where this is required by local regulation or by the Company.
6. The Customer has obtained a permit from its local council for the installation of the solar PV system (where applicable).
7. If the Site is a heritage building, the Customer has lodged an application for development assessment with the local council for approval of installation of the solar PV system and an approval for the installation has been obtained at the Customer’s own costs.
8. The Customer has arranged to rectify or has rectified its meter box (at the Customer’s own costs) as informed by the Company (where applicable). The Company will not be able to proceed with installation if the Customer’s meter box is defective or requires upgrade until the meter box has been rectified.
9. The Customer must ensure that all work areas are free from the presence or contamination of asbestos-containing materials (ACM) and must provide a copy of the updated asbestos register to the Company (where applicable).
10. The Customer has signed the customer agreement solar PV/HW installation document to transfer the Small-scale Technology Certificates (STCs) to the Company in consideration of the discount resulting from the STCs that will be generated from the installation of the solar PV system.
11. The Customer has completed all documentation for the Government’s commercial solar rebate scheme and has met all the requirements of that scheme.
12. The Customer must pay to the Company the deposit amount as set out in the Company’s proposal or quotation (where applicable).
13. The Customer undertakes to ensure or facilitate (as applicable), acknowledges and accepts that:
a. The total size of the solar PV system may vary up to +/- 300 watts depending upon the wattage panels available at the time of procurement. The Company shall make the Customer aware of any such variation and the Company will not proceed without the Customer’s prior written consent.
b. The forecast rates of return from the delivery of the solar PV system are dependent upon a number of variables, including the Customer’s usage patterns, changes in retail electricity tariffs rates and billing structures.
c. There are other factors affecting energy consumption rates including changes in infrastructure and equipment, changes in efficiency of existing infrastructure and equipment, need to be considered when reviewing the effectiveness of the solar PV system.
d. The use of the solar PV system will reduce the overall level of peak demand to the extent that solar PV is used during business hours. However, if peak demand occurs outside of daylight hours, the peak demand will not be reduced by the use of the solar PV system.
e. The Company has calculated the energy usage before and after the installation of the solar PV system, and added the resulting financial benefit of any peak demand reductions to the financial benefit of energy savings.
f. The Customer’s peak demand should automatically be reviewed each year by their electricity provider. However, the Customer may request that its peak demand be reviewed at any time. The Company recommends the Customer to request for their peak demand review once the demand reductions have materialised across a full billing cycle (e.g. one (1) month after completion of the installation of the solar PV system).
g. The demand and energy tariffs can change unpredictably following the installation of solar, affecting anticipated financial benefits. Such changes are beyond the Company’s control. The Customer should contact their electricity retailer to check what new electricity tariff rates may be applied.
h. The system generation estimates are based on the assumptions stated in the proposals which can vary with yearly weather patterns and site-specific conditions. The actual performance of the solar system may vary from the figures stated in proposals – a site-specific estimated yield report will be provided to the Customer in the Solar Owner’s Handbook.
i. The details of the Customer’s solar system installation and performance data will be made available on the third-party monitoring portal or the inverter monitoring portal and may be viewed by other potential customers or clients during presentations by the Company’s employees. The Customer agrees to, and understands that, this data is for viewing only and that no soft copies of any data will be shared with external parties.
j. It is the Customer’s responsibility, on behalf of the site owner, to confirm compliance for the site(s) where the installation is to take place pursuant to the relevant national and state legislation concerning the identification and management of ACM. This includes, but is not limited to:
i. making available for review by the Company an up-to-date asbestos register;
ii. where the presence of ACM is or should be reasonably suspected or has been identified by the Customer in a work area, undertaking at its own cost asbestos sampling and the application of applicable risk control measures by competent persons; and
iii. understanding that the presence or the condition of ACM may prevent the installation of the PV system in a particular area or areas.
k. There are certain things that the Customer must do or permit to be done to be eligible for any Government commercial solar rebate scheme. These requirements are specified or implied in the relevant solar rebate scheme and include, but are not limited to:
i. collection of all photographic evidence, as well as business documentation relating to the PV installation, as required by the Government commercial solar rebate scheme and in accordance with regulatory requirements; and
ii. completed all documentation for the Government’s commercial solar rebate scheme and has met all the requirements of that scheme.
l. If the Customer does not carry out or permit to be carried out the requirements set out in item 13k above:
i. the Customer will not be eligible for any benefit from renewable energy certificates; and
ii. as such the Customer will be required to pay for the full costs of the installations performed by the Company and agrees to pay the full costs to the Company as required; and
m. These preconditions and undertakings incorporate and form part of the Company’s terms of sale which can be found at www.shine-on.com.au.
Terms and Conditions of Sale
Terms and Conditions of Sale
In these Terms:
Acquirer has the meaning set out in clause 5.5(a).
Agreement means the agreement between the Company and the Customer for the provision of the Offering comprising:
(a) the Order;
(b) the Preconditions;
(c) these Terms; and
(d) any Quotation.
Company means Home Green Pty Ltd (ACN 137 168 033) or any of its Related Bodies Corporate (as the case may be).
Customer means the customer (or any person acting on behalf of and with the authority of the customer) as described on any Order or Quotation, including their successors or permitted assigns.
Dispute means a dispute between the parties which has arisen in connection with the subject matter or interpretation of the Agreement, including a dispute concerning a claim in tort, under statute, or on any other basis in law or equity available under the law governing the Agreement.
Dispute Notice has the meaning set out in clause 17.1.
Force Majeure Event means an event of force majeure as defined at law, and includes but is not limited to:
(a) causes beyond the Company’s reasonable control resulting in it being unable to obtain necessary labour, materials components or manufacturing facilities;
(b) acts of God, acts of the Customer, acts of civil or military authority, priorities, fire, strikes or other labour disturbances, floods, cyclones, epidemics, war, riots, delays in transport or car shortages;
(c) epidemic, pandemic, or quarantine by order of any authority or any other event that is a public health risk as defined by the International Health Regulations published by the World Health Organization;
(d) a state of disaster or state of emergency is declared, an evacuation order (or equivalent) is issued by an authority, or any other act of or declaration by the government made in respect of the events described in (a), (b), or (c) above; or
(e) any other event or circumstance which is: (i) is beyond the control of the Company; (ii) prevents the performance of The Company’s obligations under the Agreement; and (iii) cannot be reasonably foreseen, prevented, overcome or remedied by the exercise by the Company of a reasonable standard of care and diligence.
Intellectual Property means any intellectual or industrial property whether protected by statute, at common law or in equity, including any trade mark, patent, invention, copyright, or design right (whether or not registrable), in any design, specification, process, technique, software, know how, trade secret, technical information, financial information, business method and confidential information.
Loss means any loss (including but not limited to direct loss, indirect loss, consequential loss, loss of anticipated profits or loss of business opportunity or both loss of anticipated profits and loss of business), liability, damage (including but not limited to any damages or compensation or any damage to reputation and damage to property), cost or expense (including legal costs on a full indemnity basis) of whatever kind and however it arises.
Mandatory Warranty has the meaning set out in clause 12.7.
Materials has the meaning set out in clause 14.1.
Offering means the Products and Services or the Products or the Services set out in the Quotation by the Company or described in an Order. Where there is a difference between the Quotation and the Order, the Quotation description shall prevail.
Order means any purchase order, work order, work authorisation or any other form of communication by the Customer requesting for the supply of the Offering by the Company (whether oral or written).
PPSA means the Personal Property Securities Act 2009 (Cth) or the Personal Property Securities Act 1999 (NZ) (as may be amended or replaced from time to time). Any reference to any particular part or section of the Personal Property Securities Act 2009 (Cth) shall be taken to refer to the equivalent part or section of the Personal Property Securities Act 1999 (NZ).
Preconditions means the applicable preconditions which must be fulfilled by the Customer and the undertakings that must be given by the Customer before the installation of the Products as set out in the Quotation or posted at www.shine-on.com.au.
Price means the price payable for the Services and Products in accordance with clause 3.1.
Products means equipment, goods, materials, parts or products described in an Order or a Quotation.
Quotation means any quotation provided by the Company to the Customer in respect of an Order.
Register has the meaning set out in clause 11.1.
Related Bodies Corporate is as defined in Section 9 of the Corporations Act 2001 (Cth) or has the same meaning as “related company” as defined in Section 2 of the Companies Act 1993 (NZ) (as may be amended or replaced from time to time), as applicable.
Services means all services as described in an Order or a Quotation (as the case may be).
Terms means these Standard Terms and Conditions of Sale as amended from time to time.
Warranty has the meaning set out in clause 12.1. Warranty Period means:
(a) in the case of the Products, the manufacturer’s warranty of the Products as set out in relevant product specification sheet or the product warranty documents (as the case may be); or
(b) in the case of the Services, the period as set out in the Warranty Statement.
Warranty Statement means the Company’s warranty statement (as may be amended or replaced from time to time and posted at www.shine-one.com.au).
2.1 These Terms apply to and form part of the Agreement between the Company and the Customer. They supersede any previously issued terms and conditions of sale.
2.2 Acceptance by the Company to provide the Products or the Services or the Products and the Services, described or referred to in any Order issued by the Customer constitutes the formation of the Agreement and is expressly subject to and conditional upon these Terms.
2.3 Any Order for, or any statement of intent to purchase any Offering, payment of deposit, or any direction to proceed with any work, procurement or delivery of such Offering, shall constitute acceptance of these Terms by the Customer and a representation that the Customer is solvent.
2.4 The Customer acknowledges and accepts that any additional or different terms and conditions to these Terms provided in any communication from the Customer are not accepted by the Company and shall not be effective or binding on the Company unless expressly agreed to by the Company’s authorised representative in writing.
2.5 None of the Company’s agents or representatives other than an authorised officer or director of the Company are authorised to make any representations, statements, conditions or agreements. The Customer acknowledges that the Company is not bound by any such unauthorised actions.
2.6 By entering into any negotiations with the Company in respect of any proposal from the Company, and notwithstanding any express agreement by the Company’s authorised representative as set out in clause 2.4, the Customer represents and agrees that these Terms or any other contract in respect of the matters set out in the Quotation or the Order incorporate and shall be subject to the Preconditions.
3.1 The Customer must pay the Price to the Company for the Offering:
(a) at the then current prevailing rates of the Company for the Offering; or
(b) at the Company’s absolute discretion, the amount specified in any Quotation.
3.2 Any increase in the cost of the supply of the Products or the delivery of the Services between the date of the Quotation and the date of supply of the Products and the delivery of the Services shall be borne by the Customer.
3.3 The Price may be subject to change without written notice to the Customer.
3.4 Any Price quoted by the Company is based on the costs of labour, materials and statutory obligations applicable at the date of the Quotation. Any variations in these rates or obligations incurred by the Company shall be payable by the Customer.
3.5 The Company shall be entitled to charge its reasonable additional costs and fees for all delays caused as a result of the Company obeying any instructions given by the Customer or the Customer not fulfilling the Customer’s obligations under the Agreement.
4. GST and other taxes
4.1 The Price is exclusive of GST. The Customer must pay the Company an additional amount for any GST payable in respect of any taxable supply made under or in connection with the Agreement, provided the Company provides the Customer with a tax invoice in respect of that taxable supply.
4.2 If there is an adjustment event in relation to the taxable supply:
(a) the Company must refund to the Customer the amount by which the GST paid by the Customer pursuant to clause 4.1 exceeds the adjusted GST on the taxable supply; or
(b) the Customer must pay to The Company the amount by which the adjusted GST on the supply exceeds the amount of GST paid pursuant to clause 4.1.
4.3 Any other taxes (excluding income taxes) duties, fees, charges or assessments of any nature levied by any government authority in connection with the Agreement shall be paid directly by the Customer to the governmental authority concerned. If the Company is required by law or otherwise to pay such a levy or such fines (or both levy and fines), penalties or assessments in the first instance, or as a result of the Customer’s failure to comply with any applicable laws or regulations governing the payment of such imposition by the Customer, the amount of any payments so made by the Company shall be reimbursed by the Customer upon submission of the Company’s invoices.
5. Property and risk
5.1 All risk and liability for the Products will transfer to the Customer on delivery of the Products to the Customer or any third party who is acting on behalf of the Customer.
5.2 The Company shall remain the sole and absolute owner of the Products until the Price for the Products has been received in full by the Company.
5.3 Subject to the provisions of the PPSA, the Company shall be entitled, in addition to the rights conferred by clause 5.4(b), to retake possession of all Products in the possession of the Customer which have been supplied by the Company sufficient, at a minimum, to clear any outstanding indebtedness by the Customer to the Company under the terms of the Agreement. The Customer:
(a) agrees that the Company shall not be required to distinguish between the Products which has been paid for and the Products which has not been paid for; and
(b) consents to the Company entering the relevant premises for the purpose of retaking possession of the relevant Products.
5.4 Subject to the provisions of the PPSA, until the Company has received payment in full of the Price for all Products supplied by the Company:
(a) the Customer shall be bailee of the Products for the Company;
(b) the Customer grants the Company an irrevocable licence to enter the Customer’s premises and retrieve the Products; and
(c) the Customer shall not sell or dispose of any of the Products or any interest in the Products without the prior written consent of the Company.
5.5 If the Company consents in writing to the sale or disposal or if any sale or disposal is made in breach of clause 5.4 and notwithstanding such breach:
(a) the Customer shall inform any person to whom it proposes to sell or dispose of the Products or any interest in the Products (Acquirer) of the Company’s interest in the Products;
(b) the Customer shall ensure that the terms of the sale or disposal of the Products to the Acquirer includes a term which is substantially the same as this clause 5;
(c) notwithstanding that the payment of the Price for the Products would not otherwise have been due by the Customer, the Customer shall be obliged to pay the Price for the Products to the Company as soon as it receives payment from the Acquirer;
(d) the Customer shall hold all its rights against the Acquirer in trust for the Company and, to the extent necessary to discharge all debts owing to the Company in respect of the supply of the Products only, any proceeds the Customer receives;
(e) the Customer agrees that the Company shall be entitled to trace all and any proceeds arising from any sale or disposal of the Products until full payment of the Price for the Products has been received by the Company;
(f) the Customer agrees that the Company shall be entitled to trace all and any proceeds arising from any sale or disposal of the Products until the Customer pays the full price to the Company for all other parts or equipment supplied by the Company; and
(g) the Customer shall, at the Company’s request, assign its claims against the Acquirer and agrees irrevocably to appoint the Company and each of its officers as its attorney to give effect to and complete that assignment.
The Company reserves the right at any time to change the specifications in respect of the Offering and will provide alternative products of equal or superior performance. A change in the Products’ specifications does not entitle the Customer to return the Products, terminate this Agreement, to cancel an Order or otherwise avoid its obligations and liabilities under this Agreement.
7.1 Any dates for delivery of the Products and the Services advised by the Company are approximate and are based upon the Customer providing prompt access to any area requiring the Company’s Offering and prompt receipt of all the necessary information in respect of the Offering required.
7.2 All delivery costs for the Offering shall be in addition to the Price unless expressly stated otherwise by the Company.
7.3 Unless otherwise agreed, all shipments are ‘Ex Works’ (EXW) (as defined in INCOTERMS 2020 published by the International Chamber of Commerce as revised from time to time) at the Company’s premises.
7.4 The Company shall not be liable for any delay in delivery of the Offering caused by a Force Majeure Event.
7.5 In the event of a delay under clause 7.4, the date of delivery or performance shall be extended for a period equal to the time lost by reason of the Force Majeure Event.
7.6 The Customer undertakes to:
(a) maintain all other items or equipment, which may affect the testing, maintenance or operation of the Products;
(b) provide access to any area or equipment requiring the Offering;
(c) provide all assistance as the Company may reasonably require for the delivery of the Products and the performance of the Services; and
(d) comply with all operating and maintenance instructions in relation to the Products.
7.7 The Customer shall be deemed to have accepted the delivery of the Offering at the site or location specified by the Customer.
8. Preconditions for installation
8.1 The Customer undertakes to ensure that all the Preconditions are fulfilled prior to the delivery and installation of the Products by the Company.
8.2 The Customer acknowledges and agrees that the Company shall not be responsible or liable for any claims arising from or in connection with:
(a) any fault or defect in the Products;
(b) non-performance of the Products; or
(c) any delay in the installation of the Products, if any of the Preconditions is not met.
8.3 The Customer agrees to indemnify the Company from and against any Loss arising from any delay in the installation of the Products, non-performance of the Products or fault or defect in the Products caused by the Customer’s failure to meet the Preconditions.
9.1 The Company may at its sole absolute discretion consider any written request from the Customer to cancel an Order. If the Company agrees to the cancellation, the Company reserves the right to withhold an amount up to the value of the initial deposit that the Company considers reasonable to cover its costs.
9.2 The Company reserves the right to cancel and refund the deposit in full paid by the Customer if there is a significant change in market conditions, including but not limited to changes to or cancellation of a government program providing subsidies and incentives, a significant fall in the exchange rate, unexpected component price rises, a significant fall in the value of any entitlements under the relevant government program or occurrence of similar event.
10.1 Unless otherwise specified by the Company in writing, payment of the Price is to be made by the Customer within seven (7) days from the date of a tax invoice for the Offering issued by the Company.
10.2 At the Company’s sole discretion, a deposit or pre-payment of the Price may be required.
10.3 Time for payment for the Offering is of the essence. In the event an invoice is overdue, the Company may suspend the provision of the Offering, until payment is made without incurring any liability to the Customer.
10.4 Payment of the Price and any other payment must be made in cleared funds by cash, cheque, bank transfer, credit card, direct debit, or by any other method as agreed between the Customer and the Company.
10.5 In the event of bankruptcy or insolvency of the Customer or in the event any proceeding is brought against the Customer, voluntarily or involuntarily, under any bankruptcy or insolvency laws, the Company shall be entitled to cancel any outstanding order for the Offering at any time during the period allowed for filing claims against the Customer and shall receive reimbursement for its reasonable and proper cancellation charges.
10.6 The Company (in its absolute discretion and at its option) may retain possession of any products or equipment repaired, modified, inspected, maintained or serviced under this Agreement until the Price is paid in full.
10.7 If the Price is not fully paid within thirty (30) days from the date of the relevant tax invoice, the Company may charge interest on the outstanding amount owed by the Customer at the rate of ten and a half percent (10.5%) per annum accruing daily from the due date until the date of payment.
10.8 The Customer indemnifies the Company from and against all Loss incurred by the Company in pursuing any sums owed by the Customer to the Company.
11.1 The Customer consents to the Company creating and maintaining a registration on the Personal Property Securities Register (Register) in any required form, in relation to any security interest contemplated or created by the Agreement, including a security interest as defined in the PPSA.
11.2 The Customer agrees to sign any necessary documents and provide all reasonable assistance and information to facilitate the registration and maintenance of a security interest on the Register if required by the Company. The Company reserves the right to register a financing statement or financing change statement in respect of any security interest and the Customer waives the right to receive notice of a verification statement in relation to any registration of a security interest on the Register, by way of clause 11.1 or 11.2, in respect of any Products supplied.
11.3 The Customer undertakes to do any and all acts that are reasonably required by the Company so as to:
(a) allow the Company to create and maintain a perfected security interest (including a purchase money security interest) pursuant to the PPSA in respect of the Products supplied and any and all proceeds of the Products (where applicable);
(b) allow the Company to register a financing statement or financing change statement;
(c) ensure that the Company maintains its secured position under the PPSA;
(d) not register a financing statement or financing change statement without the Company’s prior written consent; and/or
(e) not register or commit to the register of a financial statement or financing change statement in respect of the Products, in favour of a third party, without the Company’s prior written consent.
11.4 The Company and the Customer agree that no information (as defined in Section 275(1) of the PPSA) will be provided to an interested person or person requested by an interested person. This clause 11.4 may be waived by providing prior written notice to the Company authorising the disclosure of the above information to a specified party.
11.5 In the event that the Agreement is subject to Chapter 4 of the PPSA:
(a) The Company and Customer agree that, pursuant to Section 115(1) of the PPSA, the Customer waives Sections 95, 96, 118, 121(4), 125, 130, 132(3)(d), 134, 135, 142 and 143 of the PPSA; and
(b) The Company and Customer agree that, pursuant to Section 115(7) of the PPSA, Sections 127, 129(2), 129(3), 130(1), 132, 134(2), 135, 136(3), 136(4), 136(5) and 137 of the PPSA do not apply to the Agreement.
11.6 The Agreement (including clauses 5 and 6 of these Terms) is a security agreement for the purposes of the PPSA. For the avoidance of any doubt, collateral, for the purposes of Section 20(2) of the PPSA includes, but is not limited to, the Products (as described in the Agreement) or other products provided by the Company to the Customer at any subsequent time.
11.7 The Company may apply amounts received in connection with the sale of the Products to satisfy obligations secured by security interests contemplated or constituted by the Agreement, at the Company’s absolute discretion.
12.1 Subject to clause 12.2, the Company warrants to the Customer that:
(a) the Services to be performed under the Agreement will be performed with reasonable care and skill in accordance with any specifications; and
(b) the Products to be provided under the Agreement will be free from material defects and will be of the kind and quality stipulated in the Agreement (Warranty).
12.2 The Warranty does not apply:
(a) where the defect is caused by the Customer; or
(b) where maintenance is not carried out as required; or
(c) where the Customer or other party did not comply with all operating and maintenance instructions in relation to the Products; or
(d) where the Customer or any third party misuse the Products; or
(e) where any Products or equipment has been repaired or otherwise tampered with by any person other than a person authorised by the Company to make repairs; or
(f) the alleged defect of the Products is within acceptable industry variances for products of that kind; or
(g) the product has been subjected to abnormal conditions or environments; or
(h) in cases of normal wear and tear.
12.3 The Warranty shall apply only to defects appearing within the Warranty Period. After the Warranty Period the Customer is deemed to have accepted the Offering.
12.4 If the Company breaches the Warranty, provided the Customer has given the Company written notice of such breach within the Warranty Period, the Company’s liability is limited to the remedies under clause
12.7, provided that any Products to be returned must be returned at the Customer’s cost.
12.5 The liability of the Company for any Loss incurred by the Customer as a result of the Warranty breach (whether the claim is based on contract or negligence) will not in any case exceed the cost of correcting defects in the Offering. The foregoing shall constitute the exclusive remedy of the Customer and the exclusive liability of the Company.
12.6 Any condition, term, guarantee or warranty which would otherwise be implied in the Agreement is hereby excluded to the full extent permitted by law.
12.7 Where legislation implies in the Agreement any condition, term, guarantee or warranty (Mandatory Warranty), and that legislation avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of or liability under such Mandatory Warranty, the Mandatory Warranty is deemed to be included in the Agreement and the liability of the Company for any breach of such Mandatory Warranty is limited, at the absolute discretion of the Company, to one or more of the following:
(a) if the breach relates to the Products:
(i) the replacement of the Products or the supply of equivalent products;
(ii) the repair of such Products;
(iii) the payment of the cost of replacing the Products or of acquiring equivalent Products; or
(iv) the payment of the cost of having the Products repaired; and
(b) if the breach relates to the Services:
(i) the supplying of the Services again; or
(ii) the payment of the cost of having the Services supplied again.
12.8 The Customer acknowledges that it must comply with the Warranty Statement to make a claim against the Warranty.
12.9 The provisions of this clause 12 shall survive termination of the Agreement for any reason.
13. Limitation of liability
13.1 The Company’s liability under any claim by the Customer in respect of this Agreement or matters associated with this Agreement is limited to the portion of the Price allocable to the Offering which gives rise to that claim. This limitation of liability includes any liability in respect of negligence for any Loss or damages arising out of, connected with, or resulting from this Agreement, or from the performance or breach thereof, or from the delivery, installation, technical direction of installation, operation or use of any equipment, material or components covered by or furnished under this Agreement.
13.2 The Company is not liable for any:
(a) loss of profits or revenue, loss of use of the equipment or any associated equipment, facilities or services downtime costs;
(b) special, consequential or indirect loss or damages; or
(c) for any claims by third parties against the Customer for such loss or damages.
13.3 The Company does not give any warranty with respect to (without limitation):
(a) breaches of the Warranty not reported to the Company within the Warranty Period;(b) failures or damage in respect of the Services due to misapplication, abuse, improper installation or abnormal conditions of temperature, dirt or corrosive matter;
(c) Products which have been in any way tampered with or altered by anyone other than an authorised representative of the Company;
(d) Products damaged in shipment or otherwise without fault of the Company; or
(e) expenses incurred by the Customer in an attempt to repair or rework any alleged defective Products.
13.4 The Customer agrees to indemnify the Company from and against:
(a) any Loss arising from the injury or death of any person caused by an act, omission or negligence or otherwise of the Customer, the Customer’s employees, servants and agents whilst the Company supplies the Products or performs the Services; and
(b) any Loss caused to the Company, whether such Loss was caused by the act, default or negligence on the part of the Company or otherwise.
13.5 The Customer shall assume all risks and liabilities for and in respect of the provision of the Offering, and for injuries to or death of persons and damage to property howsoever arising and the Customer indemnifies the Company from and against:
(a) the loss of or damage to any Products or parts thereof for which payment of the Price has not yet been made in full, whether by fire, theft, accident, seizure, confiscation or otherwise whilst in the Customer’s custody, possession or control; and
(b) all other Loss howsoever arising incurred as a result of or in connection with the provision of the Offering.
13.6 The Customer acknowledges and agrees that:
(a) to the maximum extent permitted by law, the Company will not be liable to the Customer or any other person under any circumstances for any loss or damage suffered or incurred by the Customer or for any injury or death to any person, or for any indirect, incidental or consequential damages sustained or incurred by the Customer, whether such liability arises directly or indirectly as a result of:
(i) any negligent act or omission or wilful misconduct of the Company or its employees or agents;
(ii) the supply, performance or use of any Products Services; or
(iii) any breach of the Company’s obligations under this Agreement.
(iv) other than the terms in this Agreement, no other term, condition, agreement, warranty, representation or understanding (whether express or implied) in any way binding upon the Company, other than these Terms, is made or given by or on behalf of the Company; and
(v) the Customer is solely responsible for making an assessment that any Products or Service is reasonably fit for the Customer’s intended purpose and required use, and such purpose or required use is in accordance with all applicable laws.
14. Materials supplied by the Customer
14.1 The Customer shall provide to the Company any patterns, designs, specifications, drawings, samples, technical information, or any other information required by the Company or specified in the Agreement (whether in electronic format or otherwise) or which the Customer has agreed in writing to provide to enable the Company to supply the Offering (Materials).
14.2 All Materials and the Intellectual Property of the Materials remain the property of the Customer.
14.3 The Company will not use the Materials for any purpose other than to the extent required to supply the Offering to the Customer.
The Customer authorizes and provides consent to the Company to use any data associated with provision of the Offering for the Customer’s business. This clause 15 shall survive termination of the Agreement.
16. Termination and cancellation
16.1 The Company may suspend or terminate the Agreement immediately:
(a) upon giving written notice to the Customer in the event that the Customer is in default of a material term of the Agreement and fails to remedy such default within fourteen (14) days of notice from the Company to do so, if such default is capable of remedy;
(b) the Customer has failed to pay an invoice by its due date; or
(c) if the Customer or any of its Related Bodies Corporate becomes insolvent, is made bankrupt, is placed into external administration or liquidation or has a receiver or other controller appointed over its assets or experiences any similar action in respect of its financial standing.
16.2 Termination of the Agreement pursuant to this clause 16 shall be without prejudice to the rights of either party accruing prior to termination
17. Dispute resolution
17.1 If a Dispute arises, either party may give the other party written notice of the Dispute identifying and providing details of the Dispute (Dispute Notice) by email or by registered post.
17.2 Within seven (7) days of receipt of a Dispute Notice, representatives of the parties having authority to bind the parties shall confer to seek to resolve the Dispute. In the event of any doubt, the representatives who have the authority to bind the party shall be the Chief Executive Officers (or equivalent) of the parties. All aspects of such conference(s) shall be subject to “without prejudice” privilege.
17.3 Neither party may commence any court proceedings prior to complying with clauses 17.1 and 17.2.
17.4 Notwithstanding the existence of a Dispute, each party must continue to perform its obligations under this Agreement.
18. Assignment and sub-contracting
18.1 The Company may assign, transfer or novate its rights and/or obligations (where applicable) under the Agreement or subcontract the performance of the Services or the supply of the Products to a third party without the Customer’s prior written consent.
18.2 The Customer must not assign, transfer or novate its rights and/or obligations (where applicable) under the Agreement without the Company’s prior written consent.
19.1 The Company shall have no liability to the Customer in respect of any matter in connection with the Agreement unless the claim together with full particulars thereof is lodged with the Company within fourteen (14) days of the occurrence of the event(s) or circumstance(s) on which the claim is based.
19.2 If any provision or part of any provision of the Agreement is unenforceable, the parties agree that such unenforceability shall not affect any other part of such provision or any other provision of the Agreement.
19.3 The Company may alter, amend, revise or change any terms of the Agreement with reasonable notice given to the Customer of any such alteration, amendment, revision or change. If the Customer proceeds to accept the supply of the Offering, from the Company, the Customer shall have accepted such alteration, amendment, revision or change in the terms of the Agreement. The Agreement (as amended from time to time) shall apply to all of Offering supplied by the Company to the Customer and shall comprise the entire agreement between the parties notwithstanding any other terms and conditions which may be supplied by the Customer.19.4 Any waiver by the Customer of strict compliance with any provision of the Agreement shall not be effective unless in writing and signed by an authorised officer of the Customer.
19.5 This Agreement shall be governed by and construed in accordance with the laws in force in Victoria and the parties submit to the exclusive jurisdiction of the courts of Victoria.
19.6 No provision of the Agreement shall be construed adversely against one party solely on the basis that that party was responsible for the drafting of that provision.
Commercial Solar PV - Warranty
Customer Notice: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
1. Thank you (the Customer) for installing a solar photovoltaic system (Product) from Home Green Pty Ltd (ACN 137 168 033) trading as Shine On Solar and Shine On Energy (Shine On). Shine On warrants that the Product you have purchased is free from any defect in solar panels, solar inverters and racking (Manufacturer’s Product Warranty) for the period described in the relevant and corresponding Product Warranty Documents, from the date of purchase (Product Warranty Period).
2. In some circumstances the Customer, when purchasing the Product, acquires the installation services (Services) of Shine On. Shine On warrants that the Services you receive are free from defects in workmanship (Services Warranty) for a period of five (5) years from the date the services are provided to the Customer (Services Warranty Period). When claims are made by the customer for either installation/workmanship defects, or for product failures for the products listed in clause 1, within the period of the Services Warranty, the cost of reinstallation of these products (including all labour, access equipment and the product itself) will be bore by Shine On. To make a claim, refer to clauses 18, 19 and 20.
3. In addition, the Product and Services come with guarantees that cannot be excluded by virtue of the Australian Competition and Consumer Act 2010 (Cth) (Australian Consumer Laws).
4. Shine On shall not be liable for any indirect or consequential losses or expenses suffered by the Customer, howsoever caused.
5. Conditions, warranties and other provisions which apply to or in respect of the Product and Services under Australian Consumer Laws, as amended from time to time, or any other enactment of the Commonwealth of Australia or any State or Territory thereof and which, by or under the enactment, cannot be excluded from the contract for the supply of the Product and Services by Shine On and are declared to apply to the contract without restriction, limit or modification.
6. All other guarantees, warranties and conditions which would, or may, but for this clause be implied (whether by statue, law, trade usage or otherwise howsoever) into the contract for the supply of the Product and Services by Shine On (including in particular and which many in any way relate to quality or fitness for any particular purpose) are hereby expressly excluded from the contract to the extent that they can be excluded at law.
7. Services Warranty (workmanship) and Product Warranty can extend beyond the original Customer to the new owner of the premise (New Customer) for the balance of the warranty period on the same terms. The New Customer making the claim must furnish proof of purchase and proof of date of purchase to make a warranty claim in any circumstance.
Manufacturer’s Warranty – General Conditions
8. For the duration of the Product Warranty Period, Shine On will replace or repair, at its sole discretion, the defective Product, or parts thereof, so long as the defect does not arise due to any of the exclusions listed in each Manufacturer’s Product Warranty Document.
9. Should the Product be defective and a valid warranty claim is lodged within the Product Warranty Period, Shine On will provide its labour free of charge in connection with the reinstallation of the Product.
10. Repairs and replacements performed according to this Manufacturer’s Warranty will be conducted in a reasonable time frame in the circumstances. Delivery timeframe will accord with solar industry standards and delivery dates will be extended where delays occur due to matters beyond Shine On’s reasonable control – these timeframes may be up to or in excess of six (6) months as an industry standard due to technical and logistical procedures.
11. The conditions of this Manufacturer’s Warranty are subject to change without notice.
12. Shine On reserves the right to decline Manufacturer’s Warranty claims should the customer fail to follow these conditions.
13. The determination of repairs and replacements being covered by the Manufacturer’s Warranty is at the sole discretion of Shine On.
14. To the extent permitted by law, Shine On’s liability for any Product, which is defective, shall be limited to either replacing the Product, repairing the Product or refunding the price paid for the Product.
15. Shine On reserves the right to replace any defective part of the Product with a part of similar quality and composition where an identical part is unavailable.
16. No one is authorised to make any other warranties on behalf of Shine On, or to modify this warranty.
Making a Manufacturer or Installation Warranty Claim
17. To issue a Manufacturer or Installation Warranty claim, the Customer will be required to:
a. Contact and request Shine On to inspect the Product at the Customer’s premises;
b. Present their receipt/invoice as proof of purchase; and
c. Identify the defect in the Product or workmanship
18. To be considered, a Customer must lodge a Manufacturer’s Warranty claim within the Product Warranty Period, five (5) to ten (10) years from the date of purchase (whichever duration is noted in the applicable Product Warranty Documents). If the claim is within this period but outside of the services warranty of five (5) years, Shine On will dispatch a technician to ascertain the cause of the fault.
If the fault is due to a product covered by Manufacturer’s Warranty, Shine On will facilitate the manufacturer’s warranty claim on behalf of the customer and will cover the labour cost up to the maximum provided by the manufacturer. Where these labour costs are exceeded, this difference in cost will be on-charged to the customer.
19. Shine On shall be entitled to inspect the Product to verify the validity of the Customer’s Manufacturer’s Warranty claim. If there is no defect in the Product after inspecting and testing, the Customer must pay Shine On’s usual costs of service work and testing as noted in clause 20.
20. Service call-outs to the Customer’s premises under warranty will incur a minimum charge of $220 including GST within working hours 9am to 5pm Monday to Friday. An additional charge of $110 including GST will apply if the call out falls outside of normal working hours, or if the callout is in respect of Goods not covered by warranty, including but not limited to instances where Goods have been damaged by other contractors.
21. Liability for a breach of a condition or warranty which cannot be excluded by law (and no other remedy applies) is limited to the extent possible, at our election, to: (a) the supply of the goods or services again; (b) the repair of the goods; (c) the payment of the cost of having the goods or services supplied again or repaired; or (d) refund of the price you have paid to us.
22. Liability for a breach of a condition or warranty which cannot be excluded by law (and no other remedy applies) is limited to the extent possible where your failure to mitigate your loss, including by your failure to reasonably monitor and maintain the System caused or contributed to the loss claimed.
Australian Consumer Law Guarantees
23. To the extent that the Australian Consumer Law applies in relation to warranty claims arising upon the supply of any Product, then the following shall apply:
a. If there is a major failure with a Product, the Customer is entitled to:
i. Reject the Project and get a refund;
ii. Reject the Product and get an identical replacement, or one similar in value if reasonably available; or
iii. Keep the Product and obtain compensation from Shine On for the drop in value of the Product caused by the major failure.
b. If there is a minor failure with the Product, the Customer is entitled, at the election of Shine On, to:
i. Replacement of the Product; or
ii. Have the Product repaired within a reasonable time.
c. To issue a warranty claim, the Customer will be required to:
i. Take photos of any faulty parts or components and also the inverter’s screen;
ii. Take down the ID and description of error messages (if any);
iii. Contact Shine On and share the details with us; and
iv. Shine On will contact the manufacturer and advise on necessary steps to rectify the issue.
Home Green Pty Ltd (ACN 137 168 033) trading as Shine On Solar and Shine On Energy
Contact: Operations Team
Head Office: K109, 63-85 Turner Street, Port Melbourne Victoria 3207
Phone: 1300 013 648
Fax: +61 (0)3 9939 9980
Complaint Management Procedure for Solar Customers
As part of our customer satisfaction obligations, Shine On has a comprehensive customer complaint procedure.
Shine On will record, monitor and review complaints or faults in order to identify any trends to improve the service given to our customers.
We recognise our customers have a right to raise a concern and we will resolve any issues customers may have with our products or services in an effective, respectful and professional manner.
Upon receipt of customer issues (both written and verbal) we adhere to the following procedure in order to maintain our genuine commitment to complete customer satisfaction:
Customers may contact Shine On to lodge a complaint by:
- Calling 1300 013 648
- Emailing email@example.com
- Submitting a website enquiry
- Contacting the BDM who they initially engaged with
- Post: Suite K109, 63-85 Turner Street, Port Melbourne VIC 3207
NB: please note that although we welcome phone calls regarding complaints, in order to follow up thoroughly and resolve the issue, Shine On requires the complaint in writing from the customer.
Shine On requires the following information in writing:
- Customer’s solar reference number
- Customer’s name and contact details, and name of business
- The nature of the complaint or fault, including as much information as possible
- Customer’s proof of purchase
- Clarification of the complaint or fault being experienced, and details of any evidence that supports the complaint
Shine On aims to resolve all written complaints promptly. All complaints will be acknowledged within five business days of submission together with an estimation of the time frame for resolving the complaint based on the nature of the issue and its complexity. Where possible, complaints may be resolved at the first point of contact.
Please download the full procedure for further information.